Legal

Privacy notice

Last updated: 6 November 2026

Who we are

This website is operated by Veluto Media Ltd, a company registered in England and Wales (company number 17558630), registered office Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE, United Kingdom ("Veluto", "we", "us"). We are the controller of the personal data described in this notice. You can contact us about privacy at hello@veluto.co.uk.

What we collect

• Enquiries. When you use the audit request form or email us: your name, work email, company website, approximate monthly ad spend, the channels you use and anything you choose to write in your message.
• Technical data. Our hosting provider processes your IP address and basic request data (browser type, pages requested, time) to deliver the site and protect it against abuse. We do not use analytics or advertising trackers on this website.

How and why we use it

• To reply to your enquiry and, if you ask us to, carry out an account audit and prepare a proposal. Lawful basis: steps taken at your request before entering into a contract, and our legitimate interest in responding to business enquiries.
• To keep the website secure and working. Lawful basis: our legitimate interest in operating a secure website.

We do not sell your data, and we do not use it for automated decision-making with legal or similarly significant effects.

Who we share it with

We use a small number of service providers who process data on our behalf under contract:

• Cloudflare, Inc.: website hosting, security and delivery of form submissions and email.
• Proton AG: email hosting.

Some providers may process data outside the UK. Where they do, the transfer is covered by UK adequacy regulations or the appropriate safeguards required by UK data protection law, such as the International Data Transfer Addendum.

How long we keep it

We keep enquiries for up to 24 months after our last contact, unless they lead to a client relationship, in which case we keep the records needed for the duration of the contract and as required by law. Technical logs are kept by our hosting provider for short periods in line with its own policies.

Your rights

Under UK data protection law you have the right to access your personal data, to have it corrected or erased, to restrict or object to its processing, and to data portability. To exercise any of these rights, email hello@veluto.co.uk. We will respond within one month.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the chance to resolve your concern first.

Changes

We may update this notice. The date at the top shows when it was last changed.